Monday, March 10, 2014

An 'essential part of training, I would have thought. 'Leave a message why don't you'---but please use your brains!

I am sure most of you will have some form of technology that allows callers to leave you a message, be it on your landline or your cell phone---or any other type of communication ‘equipment’ that I am not familiar with. Messaging is a convenient way of keeping in touch, managing communication in general and helping to avoid missing out on the interactions that are important to.
Having this capability however, does not guarantee that everyone is on board with the ‘etiquette’ of leaving a message. ‘What,’ you say, ‘is there etiquette involved?’ Well yes there is, I say---but it is really common sense.
Think about this for a moment then cast your mind back to those occasions when you have been left a message by a colleague, a business acquaintance or anyone wishing to leave contact details, because they think you do not have their number. They ring and then leave a message about the details they require and right at the end, they leave their number. If they have had a particularly long ‘informative session’ and then only added the number at the end, in a garbled, ‘last second additional thought’ type message,’ then you are in trouble; not only because you didn’t quite get the number but because you have to roll through the message again in order to hear the garbled nonsense that is supposed to be a ‘contact’ detail.
What in earth do people do this—it is frustrating, annoying and downright bad etiquette and yes---business practice. Fir the life of me, why can’t those who train their ‘people’ make this a feature of their training induction programmes. I wonder how many vital pieces of information have been lost and new possibilities been put on hold, simply because the ‘caller’ is so damned stupid or ‘unprofessional.’
Having said the above, I better be damned careful that I live up to my words of ‘enlightenment.’ Oh----- here’s my contact details for responses and downloading my books. At least you can scroll down or up with this type on communication!