Friday, December 21, 2012

How well did New Zealand Post do when I complained?


When a firm offers a service as important as delivering our mail, I usually just ‘leave it’ when they stuff-up. Not this time. I have consistently had the wrong mail delivered; sometimes really stupid mistakes made and I just said a few expletives and got on with life, eventually delivering the ‘wrong mail’ to the correct address. I reckon NZ Post should pay me for that, but I am a believer in ‘what goes around comes around,’ so I could hardly not deliver mail that didn’t belong to me, if it was just down the road. For other really bad mistakes, I ‘return to sender,’ with a few choice comments made on the outside to NZ Post.

This time I decided to act and I looked up the NZ Post website and found the ‘contact’ link and let it rip. I explained without being rude my concerns. Wow! ---- They got back to me in the claimed time and asked if the mail was indeed from the NZ Post service. I explained that yes, it was. They got back to me again and explained that ‘the postie was new’ and that ‘they had spoken to him.’ They asked me to let them know if the mistakes reoccurred and that they would send letters to people who had numbers that were not clear on their letter boxes.

I have to say that was impressed with the service. I shall however, let them know if these silly annoying mistakes occur again. OK, well done NZ Post----so far.