My damned modem just won't stay in the loop. It keeps cutting out, so and I decided to ring Telecom. Once I got hold of a nice guy (Sam) he talked me through my options and offered another free new one. The problem was about getting the courier to deliver it when I am actually at home. I have to say that Sam tried hard to find a way but their courier service is quite beyond his control. He offered me a deal where I went and picked up the modem from St Lukes Telecom and he would credit me for it. Great service, Sam. You were very patient with me. Now all I have to do is install it---I may wait for someone to come home cause even when I read instructions I usually find a hook. .Great service, Telecom.